Refund policy

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or an exchange.

To be eligible for a return, your item must be new and lightly used if applicable. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or denied.

If approved, your refund will be processed, and your credit card will be automatically credited within 14 days.

Late or missing refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your bank. Refund posting times often involve processing delays.

If you have completed all these steps and still have not received your refund, please contact us at:

contact@launny.com

Exchanges (if applicable)

We only replace items that are originally defective or damaged. If you need to exchange yours for the same item, please email us at:

contact@launny.com

Gifts (if applicable)

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver, who will therefore know that you returned their gift.

Shipping

To return your product, please email us at contact@launny.com.

Return shipping costs are your responsibility. They are non‑refundable. No restocking fees will be charged. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.