Shipping policy

At LAUNNY, we are committed to ensuring that your orders arrive quickly and safely. Here is everything you need to know about our shipping process:

Processing Times

All orders are prepared within 1 to 2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

We offer several delivery options to suit your needs:

Delivery times may vary slightly depending on the destination.

Shipping fees are automatically calculated at checkout based on the weight, size of the package, and destination.

Promotional offers or free shipping may be available depending on the conditions indicated on the website.

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your delivery progress.

You can track your parcel directly on the carrier’s website.

If your parcel is damaged or lost, please contact our customer service within 48 hours of the expected delivery date.

We are committed to finding a quick solution, either by replacement or refund depending on the situation.

LAUNNY also ships internationally. Delivery times and fees vary depending on the destination.

Customs duties or local taxes may apply and remain the responsibility of the customer.

All our packaging materials are carefully selected to minimize environmental impact, prioritizing recyclable and sustainable materials.

Dog wellness

Want to give your dog the best? This free ebook provides you with all the essential tips for taking care of them daily.

You will discover how to:

Gently train your dog.

Choose appropriate food.

Organize beneficial walks.

Stimulate your dog with the right toys.

Promote their socialization.

Whether you have a puppy, an adult dog, or a senior, this guide will help you adopt the right habits for their well-being.

Download your free ebook and learn how to offer your companion a happier, healthier, and more fulfilling life.